Tayla Black and Murphy Margaret Inc. (TBMM Be Kind)
Tayla Black and Murphy Margaret Inc. ABN 12 338 062 980 (“TBMM Be Kind”, “TBMM”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we manage personal information within our organisation.
Kinds of personal information we collect
The kinds of personal information that we collect and hold about you may include:
- identifying information, such as your name and date of birth
- contact information, such as your postal and/or residential address, email address and telephone number
- donation details, including credit card or other payment information
- personal information provided through event registrations, fundraising pages or online forms
- usage information relating to our website (such as IP address, browser type and operating system)
- information you send us in response to social media callouts or other direct communications
- social media handles and other social media profile information that you make available to us or to the public
- records of our communications with you, including any messages you send us
- any other information you provide to us directly.
Sensitive information
We may also collect sensitive information, including health information. For example:
- when you share with us personal stories or experiences relating to family violence, grief, bereavement or your involvement with TBMM Be Kind, including in response to a callout or so that we can share your story publicly with your consent
- dietary requirements, accessibility needs or emergency contact details for events.
We treat sensitive information with extra care. We will only collect, use or disclose sensitive information with your consent, or where we are required or permitted to do so by law.
How we collect personal information
We collect personal information about you in various ways, including:
- directly from you via online forms (donations, event registrations, fundraising sign-ups, newsletter subscriptions, contact forms)
- through our website, including cookies and analytics
- via email or other direct communications
- through social media callouts or campaigns
- indirectly from third-party service providers (for example, our fundraising platform, payment processors and email marketing tools)
- in person at events, merchandise stalls, or through other community engagement activities.
Purposes for which we use personal information
We use personal information that we collect about you for purposes such as:
- managing relationships with donors, supporters, fundraisers and volunteers, including (where you have agreed) sharing personal stories you have provided to us
- processing donations, fundraising contributions and merchandise purchases, and issuing receipts
- communicating updates, news, event information and impact stories about TBMM Be Kind
- organising and managing events, fundraising campaigns and community initiatives
- improving our website and user experience through analytics
- complying with legal and regulatory obligations
- any other purpose you have consented to or as otherwise permitted by law.
We may from time to time use your personal information to send you marketing materials about TBMM Be Kind activities, events, fundraising campaigns and merchandise that we think you may be interested in (including, in some cases, products and services provided by partner organisations). You can opt out of receiving marketing communications from us by contacting us at admin@tbmm.org.au or by following the “unsubscribe” link in the communication.
We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions.
People to whom we disclose personal information
We may share personal information about you with:
- IT service providers and website hosts (including those providing cloud storage or analytics services to us)
- Funraisin, our online fundraising, donation and event registration platform
- Stripe, our payment processor for handling donations and merchandise purchases
- local support services we may refer you to with your consent
- regulatory authorities, if required by law
- other third parties as authorised by you or as required or permitted by law.
We may collect or store your personal information via cloud-based platforms. These platforms may store data on servers located outside Australia, including North America, South America, the European Union and Asia.
Cookies
Our website uses cookies and similar tracking technologies to collect usage data for analytics and to improve your experience. You can disable cookies in your browser settings, but some website functionality may be affected.
Storage and security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:
- storing information on secure servers and cloud platforms with password protection
- restricting access to authorised committee members, staff and volunteers only
- using encryption and other security technologies where appropriate.
Access and correction
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may require you to verify your identity before processing your request. There may be reasons we cannot provide you with access. If this happens, we will let you know why we cannot comply with your request.
Complaints
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time and will keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au.
Changes to this policy
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will be available on our website. We encourage you to review this policy periodically.
Contact details
For any privacy-related queries, requests for access or correction, or complaints about how we have handled your personal information, please contact:
Email: admin@tbmm.org.au
Postal address: 124 William St, Rockhampton QLD 4700
We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may contact the OAIC.
Last updated: 1 May 2026
